Our Process
Client work starts only after risk, scope, and approvals are fully locked. Here’s exactly how we work.
SOP 1 — Client Onboarding
Six Stages from Inquiry to Project Registration
Nexxora’s onboarding process ensures every engagement starts with the right risk profile, full scope clarity, and appropriate commercial and legal protections in place.
Initial Inquiry
- Website / Email
- Referrals
- Existing Clients
- Industry Network
Requirement Review
- Vessel / Terminal Type
- Fleet Size
- Scope of Work
- TMSA Stage
- SIRE / OCIMF Status
Risk Assessment
- Technical Concerns
- Legal Exposure
- Compliance Risks
- Conflict of Interest
- Resource Availability
Proposal Preparation
- Scope of Work
- Approach & Deliverables
- Timeline & Milestones
- Fees & Payment Terms
Client Approval
- Signed Quotation
- PO or Contract
- NDA if Required
- Terms Accepted
Project Registration
- Project Number
- Folder Structure
- Document Archive
- Responsible Consultant
SOP 2 — SIRE 2.0 Preparation
Gap Assessment → Human Factors → Live Support → Closeout
Nexxora’s onboarding process ensures every engagement starts with the right risk profile, full scope clarity, and appropriate commercial and legal protections in place.
Initial Gap Assessment
- Previous SIRE obs.
- TMSA gaps
- PSC history
- Incident records
Documentation Review
- PIQ status
- SMS procedures
- Risk assessments
- Crew records
Human Element
- Crew competency
- Crew familiarity
- Training records
- Safety culture
Preparation
- Navigation procs
- Mooring management
- Emergency procs
- Mock interviews
Inspection Support
- Live assistance
- Spot checks
- Obs. clarification
- Evidence collection
Closeout
- Root cause analysis
- CAPA preparation
- Follow-up tracking
- Next cycle readiness
SOP 3 — Assurance Execution
Diagnose → Improve → Verify
Covers TMSA Gap Assessment, Navigation Audit, and Training Management — all within a continuous improvement loop.
TMSA Gap Assessment
- 1. Scope Definition
- 2. Documentation Review
- 3. Evidence Mapping
- 4. Gap Report
- 5. Follow-up
Navigation Audit
- 1. Voyage Planning Review
- 2. Bridge Resource Management
- 3. Equipment Verification
- 4. Compliance Assessment
- 5. Reporting
Training Management
- 1. Training Needs Analysis
- 2. Planning
- 3. Delivery
- 4. Evaluation
- 5. Record Keeping